Returns & Refunds
At Air Care Limited, we encourage customers to confirm the product model, capacity, specifications, and installation requirements before purchasing.
Products cannot be returned after installation. As installed products are not eligible for return, no refund is provided under our standard return policy. Any eligible product issue after installation will be handled through the applicable official warranty.
This policy is subject to any remedy required by applicable consumer protection law.
Check Your Product Before Installation
Before installation begins, please verify:
- The product brand, model, capacity, and quantity.
- The product matches your confirmed order.
- The packaging and product have no visible damage.
- Supplied accessories and documents are present.
- The product meets your agreed requirements.
If you receive an incorrect, visibly damaged, or incomplete product, do not proceed with installation. Contact Air Care promptly so we can inspect the issue and arrange an appropriate resolution.
Photographs and original packaging can help with assessment, but they are not the sole basis for considering a valid claim.
No Returns After Installation
Once a product has been installed, Air Care does not accept returns for reasons such as:
- Change of mind.
- Preference for another brand or model.
- A request for a different capacity or design.
- Finding a different price elsewhere.
- No longer requiring the product.
Please resolve any questions about product suitability before authorizing installation.
No Refunds for Installed Products
As installed products are not returnable under this policy, Air Care does not provide refunds for installed products through its standard return process.
A fault reported after installation will normally be assessed through the applicable official warranty process. A fault does not automatically qualify the product for a refund or replacement.
Any remedy that is mandatory under applicable law remains available.
Official Product Warranty After Installation
After installation, eligible product faults are covered according to the official manufacturer or authorised distributor warranty supplied with the product.
The applicable warranty determines:
- Coverage periods.
- Covered components.
- Inspection requirements.
- Repair or replacement eligibility.
- Labour, transport, or visit coverage.
- Exclusions and other conditions.
Air Care can assist with coordinating eligible warranty claims. Warranty assessment does not itself guarantee replacement or a refund.
Please retain your invoice, warranty documentation, and product serial number for future support.
Service Policy — 7-Day Service Warranty
Air Care provides a 7-day warranty on related service work performed. Completed service charges are not refundable under our standard service policy.
If the same problem returns within seven days of service completion and is attributable to the covered work, contact Air Care for assessment and corrective service.
The service warranty applies to the relevant workmanship. It does not automatically cover:
- Unrelated or newly developed faults.
- Components outside the completed service scope.
- Damage caused by misuse or external electrical problems.
- Pre-existing issues that were reported but left unresolved.
- Problems caused by subsequent work carried out by others.
Replacement parts, where applicable, carry the warranty stated in the relevant manufacturer, supplier, or quotation terms.
This service policy does not exclude any remedy required by applicable law.
How to Request Support
Contact Air Care with:
- Your name and contact number.
- Your order number, invoice, or service receipt.
- The product model and serial number, where applicable.
- A description of the issue.
- Photographs or videos, if available.
Our team will explain whether the issue requires a pre-installation assessment, official product warranty claim, or a visit under the 7-day service warranty.
Any charge for work outside the applicable coverage will be explained before proceeding.
Orders That Have Not Been Fulfilled
The no-return rule for installed products does not apply to duplicate payments, products that Air Care cannot supply, or refunds otherwise required by law. These matters will be assessed separately according to the transaction and applicable requirements.
Contact Air Care:
- Air Care Limited
- Hotline: 09617-225588
- Email: info@aircare.com.bd
- Website: aircare.com.bd
- Address: House-395, Road-29, Mohakhali DOHS, Dhaka-1206, Bangladesh
- Support Hours: Saturday–Thursday, 9:00 AM–6:00 PM