Shipping & Delivery
At Air Care Limited, we aim to make purchasing air conditioners and related products convenient, with clear delivery arrangements and professional coordination.
This policy explains delivery coverage, charges, scheduling, and what to check when your order arrives.
Delivery Coverage
We arrange delivery within Dhaka and selected locations across Bangladesh, subject to product availability and delivery access.
For locations outside our regular delivery coverage, contact us before ordering to confirm availability, estimated charges, and delivery arrangements.
Order Confirmation
After receiving your order, our team will confirm:
- Product model, quantity, and availability.
- Delivery address and contact information.
- Product price and applicable delivery charges.
- Payment arrangements.
- Estimated delivery schedule.
- Whether installation has been requested.
An automated order acknowledgement confirms receipt of your request. Final fulfilment arrangements will be communicated separately.
Delivery Time
Our usual delivery estimates are:
- Within Dhaka: 24-48 Hours.
- Outside Dhaka: 48-72 hours.
- Special-order or bulk purchases: As stated in the accepted quotation.
Delivery estimates begin after order confirmation and completion of any agreed payment requirements.
If stock availability, transport conditions, or other circumstances affect your delivery, we will inform you and explain the available options. Applicable legal delivery and refund requirements remain unaffected.
Delivery Charges
Delivery charges depend on the destination, product size, quantity, and handling requirements.
Applicable charges will be disclosed before you confirm the order. Any free-delivery offer applies only to the products, locations, and conditions stated in that offer.
Access & Handling Requirements
Please tell us in advance about:
- Floor level and lift availability.
- Narrow stairways or restricted access.
- Building delivery hours.
- Vehicle-entry restrictions.
- Any lifting or special handling requirements.
Additional handling services, where available, will be quoted for your approval.
Receiving Your Order
Please check the model, quantity, packaging, and visible condition of the product when it arrives.
If you notice damage, missing items, or an incorrect product:
- Inform the delivery representative where possible.
- Contact Air Care promptly.
- Retain the packaging and take photographs if practical.
A delivery signature does not remove your rights concerning hidden defects or other valid claims. Photographs or an unboxing video can assist assessment but are not the sole basis for accepting a claim.
Delivery & Installation Are Separate Services
Product delivery does not automatically include installation.
Where installation is requested, our team will confirm the scope, schedule, and charges. Copper piping, brackets, drainage work, electrical work, and access-related services may be separately chargeable unless included in the quotation.
Missed Delivery & Rescheduling
If you need to change the delivery address or schedule, contact us as early as possible.
Where a delivery attempt fails because the recipient is unavailable or access information is incorrect, any reasonable redelivery charge will be explained before rescheduling.
Delivery Support
- Hotline: 09617-225588
- Email: info@aircare.com.bd
- Support Hours: Saturday–Thursday, 9:00 AM–6:00 PM
- Website: aircare.com.bd