Terms & Conditions
Effective Date: January 1st 2026
These Terms & Conditions govern purchases, service bookings, and use of aircare.com.bd, operated by Air Care Limited.
Please read these terms alongside our Shipping & Delivery, Returns & Refunds, Warranty, and Privacy policies.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
Product Information
We aim to present accurate product descriptions, specifications, prices, and availability.
Product images may be illustrative. Confirm any feature essential to your purchase, including model, capacity, dimensions, electrical requirements, and warranty coverage.
If a material listing error affects an order, we will contact you before proceeding and explain correction or cancellation options. We will not substitute a different product without your agreement.
Orders & Acceptance
An order submission or automated acknowledgement confirms receipt of your request.
Order acceptance and fulfilment depend on confirmation of stock, price, delivery arrangements, and agreed payment requirements.
If we cannot fulfil an accepted order, we will explain the available alternatives and applicable refund arrangements.
Prices & Payment
The amount payable, including applicable taxes and disclosed delivery or service charges, will be shown at checkout or in your quotation.
Payment must follow the agreed method and schedule. Use only payment instructions confirmed through Air Care’s official channels.
Changes to prices do not retrospectively alter an already accepted order without your agreement.
Delivery
Delivery coverage, timing, access requirements, and charges are governed by the Shipping & Delivery policy and the accepted order.
Customers should provide accurate delivery details and tell us about restricted access or special handling requirements.
Delivery and installation are separate unless expressly included together.
Installation & Repair Services
The agreed quotation defines the scope of installation, servicing, or repair.
Additional materials, replacement parts, refrigerant, electrical work, or access-related work require approval before chargeable work proceeds.
A diagnosis fee may apply where disclosed before booking, including when a customer declines the recommended repair after inspection.
Customer Responsibilities
Please:
- Provide accurate product, location, and issue information.
- Ensure authorized access to the premises.
- Tell us about known hazards and relevant equipment history.
- Provide the agreed access and utility arrangements.
- Review the proposed work and charges before approval.
Our team may pause work where conditions prevent safe or appropriate completion. Any revised scope or charges will be discussed with you.
Pre-Existing Problems
We will explain relevant pre-existing faults or limitations identified during the work.
If you decline recommended additional work, we are not responsible for consequences caused by that unresolved condition, except where our own actions contributed to the loss or applicable law provides otherwise.
Warranty
Product warranties depend on the applicable brand, model, and manufacturer or distributor terms.
Air Care provides a 7-day service warranty on related work performed, as explained in the Warranty Policy.
Warranty coverage does not remove other applicable consumer rights.
Cancellations, Returns & Refunds
Cancellation, return, and refund requests are handled according to our Returns & Refunds policy, the accepted order terms, and applicable law.
Any special-order or project cancellation conditions must be disclosed before acceptance.
Corporate Orders & AMC
Corporate quotations and Annual Maintenance Contracts may include specific equipment lists, service schedules, payment arrangements, discounts, and exclusions.
Those agreed terms apply to the relevant engagement, subject to mandatory legal requirements.
An AMC does not automatically include every repair, spare part, refrigerant charge, or emergency visit.
Offers & Discounts
Promotional and corporate discounts apply only to the products, services, dates, and conditions stated in the offer.
Offers cannot be combined unless expressly permitted. Additional costs outside an offer’s scope must be disclosed before approval.
Website Use
You must not misuse the website, attempt unauthorized access, submit fraudulent orders, or interfere with its operation.
Website content and branding may not be reproduced commercially without permission, except where permitted by law.
Privacy
Personal information is handled according to our Privacy Policy.
Responsibility & Events Outside Our Control
If circumstances outside our reasonable control affect delivery or service, we will inform you and discuss appropriate next steps.
Such circumstances do not automatically remove applicable refund obligations or other statutory rights.
Nothing in these terms excludes responsibility for fraud, negligence, or other liability where exclusion is prohibited by law.
Complaints & Applicable Law
These terms are governed by the applicable laws of Bangladesh.
Please contact Air Care first so we can investigate and seek a resolution. This does not prevent you from using an available consumer complaint mechanism or other lawful remedy.
Changes to These Terms
Updated terms will be published with a revised effective date. Changes apply prospectively and will not remove rights attached to an existing transaction.
Contact Air Care:
Air Care Limited
Hotline: 09617-225588
Email: info@aircare.com.bd
Website: aircare.com.bd
Address: House-395, Road-29, Mohakhali DOHS, Dhaka-1206, Bangladesh
Support Hours: Saturday–Thursday, 9:00 AM–6:00 PM